Refund Policy

Effective Date: August 31, 2026

This Refund Policy explains how refunds, cancellations, and digital product issues are handled by PrepteraPets LLC (“PrepteraPets,” “we,” “us,” or “our”).

By purchasing a PrepteraPets product, digital download, subscription, or service, you agree to this Refund Policy.

1. Contact Information

PrepteraPets LLC
P.O. Box 126
Ladson, SC 29456
Email: support@prepterapets.com

2. Digital Products

PrepteraPets sells digital products, including printable and fillable PDF guides, planners, trackers, templates, and related resources.

Because digital products are delivered electronically and can be accessed immediately after purchase, all digital product sales are generally final once the product has been delivered or downloaded.

However, we want customers to have a fair experience. Please contact us if there is a problem with your order.

3. Refunds We May Approve

We may approve a refund or replacement in situations such as:

  • You were charged more than once for the same product
  • You purchased the wrong item by mistake and contacted us quickly
  • You did not receive the digital product due to a delivery issue
  • The download link does not work and we cannot resolve it
  • The file is defective or inaccessible and we cannot provide a working version
  • There was a technical error caused by our system

Refund requests must be submitted to support@prepterapets.com within 7 days of purchase.

4. Refunds We Generally Do Not Provide

We generally do not provide refunds for:

  • Digital products that have already been delivered and accessed
  • Change of mind after download
  • Failure to read the product description before purchase
  • Expecting veterinary advice, diagnosis, or treatment from an educational product
  • Incompatibility caused by the user’s device, software, printer, or third-party PDF reader
  • Sharing, copying, or misuse of the digital product
  • Requests made after the refund request window

5. Digital Product Support

If you have trouble accessing your file, contact support@prepterapets.com. We may resend the file, provide a new download link, or help troubleshoot the issue.

Please check your spam, junk, promotions, or filtered email folders before contacting support.

6. Subscriptions

PrepteraPets may offer app subscriptions, founding member plans, trainer plans, premium plans, trials, or other paid access options.

Subscription cancellation and refund handling may depend on where the subscription was purchased.

A. Apple App Store Purchases

If you purchase a subscription through the Apple App Store, refunds and cancellations are handled by Apple under Apple’s policies. PrepteraPets may not be able to issue refunds directly for Apple purchases.

B. Google Play Purchases

If you purchase a subscription through Google Play, refunds and cancellations are handled by Google under Google Play’s policies. PrepteraPets may not be able to issue refunds directly for Google Play purchases.

C. Website Purchases

If subscription access is purchased directly through the PrepteraPets website, refund requests may be reviewed by PrepteraPets according to this Refund Policy and any additional terms shown at checkout.

7. Free Trials

PrepteraPets may offer free trials. If you start a free trial, you are responsible for canceling before the trial ends if you do not want to be charged.

Failure to cancel before the trial ends may result in a subscription charge.

8. Founding Member Offers

Founding member offers may be limited by time, seat count, eligibility, or launch availability.

If a founding member payment is collected before app access is available, the checkout page or offer terms will explain what is included and when access is expected.

Refund eligibility for founding offers will depend on the specific offer terms shown at the time of purchase.

9. Processing Time

Approved refunds are typically returned to the original payment method. Processing times may vary depending on the payment provider, bank, app store, or ecommerce platform.

10. Chargebacks

If you have an issue with your purchase, please contact us first at support@prepterapets.com so we can attempt to resolve it.

Filing a chargeback without contacting us may delay resolution and may result in account restrictions where permitted by law.

11. No Veterinary Guarantee

PrepteraPets products and services are educational and organizational tools. We do not guarantee specific health outcomes, training outcomes, veterinary outcomes, nutrition outcomes, behavior outcomes, or business outcomes.

12. Changes to This Refund Policy

We may update this Refund Policy from time to time. The updated version will be posted on our website with a new effective date.

13. Contact Us

For refund questions or support, contact:

PrepteraPets LLC
P.O. Box 126
Ladson, SC 29456
Email: support@prepterapets.com