Privacy Policy

Effective Date: August 31, 2026

PrepteraPets LLC (“PrepteraPets,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase digital products, join our waitlist, submit forms, contact us, or use related services.

By using our website or services, you agree to this Privacy Policy.

1. Company Contact Information

PrepteraPets LLC
P.O. Box 126
Ladson, SC 29456
Email: support@prepterapets.com

2. Information We Collect

We may collect the following types of information:

A. Information You Provide Directly

This may include:

  • Name
  • Email address
  • Phone number, if provided
  • Billing details
  • Shipping or mailing address, if applicable
  • Pet information you choose to provide
  • Feedback, reviews, testimonials, or suggestions
  • Waitlist submissions
  • Tester applications
  • Contact form messages
  • Customer support messages
  • Professional or business information if you are a trainer, sitter, walker, groomer, breeder, rescue, boarding/daycare provider, or other pet professional

B. Purchase and Transaction Information

When you buy a digital product or subscription, we may receive transaction details such as product purchased, order date, payment status, and customer contact details.

Payment card information is typically processed by third-party payment providers. We do not intentionally store full payment card numbers on our own systems.

C. Website and Device Information

We may collect technical information such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on the website
  • Referral source
  • Cookies and similar tracking technologies
  • General location based on IP address

D. App-Related Information

When the PrepteraPets app becomes available, we may collect information needed to provide app functionality, such as:

  • Account details
  • Pet profiles
  • Pet care notes
  • Reminders
  • Feeding records
  • Medication records
  • Health notes
  • Behavior notes
  • Trainer notes
  • Community posts or interactions
  • Support requests
  • Subscription status
  • App usage data

3. How We Use Information

We may use information to:

  • Provide products and services
  • Deliver digital downloads
  • Process purchases
  • Manage waitlists and tester programs
  • Respond to questions and support requests
  • Send product updates and app launch notifications
  • Improve our website, products, and app
  • Personalize user experience
  • Analyze website and app performance
  • Manage subscriptions and customer accounts
  • Send marketing communications where permitted
  • Prevent fraud, abuse, or unauthorized activity
  • Comply with legal obligations
  • Protect our rights and users

4. Pet Information

PrepteraPets may allow users to provide information about pets, such as name, species, breed, age, weight, health notes, allergies, medication reminders, feeding routines, behavior notes, and trainer notes.

Pet information is used to help organize care, reminders, records, educational guidance, and related app features. PrepteraPets does not provide veterinary diagnosis, treatment, emergency services, or medical advice.

5. Marketing Communications

If you join our waitlist, download a free product, purchase a product, or submit your email, we may send you updates, educational content, product announcements, launch updates, or promotional messages.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or contacting support@prepterapets.com.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Operate the website
  • Remember preferences
  • Improve user experience
  • Understand website traffic
  • Measure marketing performance
  • Support advertising or retargeting

You may be able to control cookies through your browser settings. Blocking cookies may affect website functionality.

7. How We Share Information

We may share information with trusted third parties who help us operate our business, including:

  • Payment processors
  • Ecommerce platforms
  • Email marketing providers
  • Website hosting providers
  • Analytics providers
  • Customer support tools
  • App stores
  • Cloud service providers
  • Marketing and advertising platforms
  • Professional advisors
  • Legal or regulatory authorities when required

We do not sell your personal information in the traditional sense.

8. User Feedback and Testimonials

If you submit feedback or a testimonial and give permission for it to be shared, we may use your first name, general user type, and feedback content for marketing purposes.

We will not intentionally publish sensitive personal information without permission.

9. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

10. Data Retention

We keep personal information for as long as necessary to provide services, fulfill purchases, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.

11. Children’s Privacy

PrepteraPets is not intended for children under 13. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will take steps to delete it.

12. Your Privacy Rights

Depending on where you live, you may have rights to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Opt out of marketing communications
  • Request a copy of your information
  • Limit certain uses of your information
  • Withdraw consent where applicable

To make a privacy request, contact support@prepterapets.com.

13. California Privacy Notice

California residents may have additional rights under applicable California privacy laws, including the right to know, delete, correct, and opt out of certain data practices.

PrepteraPets does not knowingly sell personal information in the traditional sense. If our practices change, we will update this Privacy Policy.

14. International Users

If you access PrepteraPets from outside the United States, your information may be processed in the United States or other countries where our service providers operate.

By using our website or services, you understand that your information may be transferred and processed outside your country of residence.

15. Third-Party Links

Our website may include links to third-party websites, app stores, payment platforms, or other services. We are not responsible for the privacy practices or content of third-party sites.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new effective date.

17. Contact Us

For privacy questions or requests, contact:

PrepteraPets LLC
P.O. Box 126
Ladson, SC 29456
Email: support@prepterapets.com